Politique de Confidentialité
Welcome to the online platform of Echappées Belles Voyages. Your privacy is important to us. This policy explains how we collect, use, disclose, and protect your personal information when you use our site and services, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with our site and which services you use.
Information you provide directly: We collect information that you voluntarily provide to us when you inquire about our services, book a trip, register an account, fill out forms, or communicate with us. This may include, but is not limited to, your name, contact details (such as address and phone number), payment information, passport details, travel preferences, health information relevant to your travel needs (such as dietary requirements or medical conditions requiring specific arrangements), and feedback you provide.
Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this information using cookies and similar technologies.
Information from other sources: We may receive information about you from third parties, such as business partners who refer you to us or booking platforms through which you make a reservation.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and manage the services you request: This includes processing your bookings, designing custom itineraries, arranging vehicle rentals, booking accommodations, reserving local activities, preparing road books and maps, and coordinating assistance.
To communicate with you: Sending you confirmations, updates, service announcements, and responding to your inquiries.
To process payments: Handling transactions for the services you provide.
To personalize your experience: Understanding your preferences to tailor our service offerings and communication.
To improve our services: Analyzing usage data to enhance our site functionality, service quality, and develop new offerings.
For marketing purposes: With your consent, sending you promotional materials and information about services we believe may be of interest to you.
To ensure security and prevent fraud: Protecting our platform, customers, and business operations.
To comply with legal obligations: Meeting legal, regulatory, and compliance requirements.
Legal Basis for Processing Personal Information
Under the GDPR, we process your personal information based on the following legal grounds:
Performance of a contract: Processing is necessary to fulfill the agreement we have with you to provide travel services.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing (where not requiring consent), preventing fraud, and managing our business, provided these interests do not override your fundamental rights and freedoms.
Consent: We may process your data based on your specific consent, for example, for sending marketing communications. You have the right to withdraw your consent at any time.
Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Vital interests: In rare cases, processing may be necessary to protect your vital interests or those of another person.
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
Service Providers: We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as hotels, car rental companies, activity providers, payment processors, and IT service providers. These third parties are contractually bound to use your data only as necessary to provide the services to us and are required to maintain appropriate security measures.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
International Data Transfers
As a travel company, we may transfer your personal information to destinations outside of the European Economic Area (EEA) where the travel services are provided. We take appropriate steps to ensure that such transfers comply with applicable data protection laws, for example, by using standard contractual clauses approved by the European Commission or relying on the recipient country's adequacy status.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and store. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, please be aware that no security system is completely impenetrable, and we cannot guarantee the absolute security of your data transmission or storage.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the performance of the contract, legitimate business interests, and compliance with legal obligations. The retention period will vary depending on the type of information and the purpose for which it was collected.
Your Data Protection Rights
Under GDPR and other applicable laws, you have certain rights regarding your personal information:
Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal information under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly where we are processing data based on legitimate interests or for direct marketing purposes.
Right Not to be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that the processing of your personal data infringes applicable law.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to collect information automatically. Cookies are small data files stored on your device. They help us improve our site, analyze usage patterns, and provide personalized content. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our site.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:
Echappées Belles Voyages
45 Rue Pastorelli, 3rd Floor
Nice, Provence-Alpes-Côte d'Azur, 06000
France